FAQ's

Most orders are processed within 2–4 working days of being placed.

Orders placed over the weekend will usually be processed on the next business day.

Once your order has been dispatched, you’ll receive an email confirmation with your tracking number.

Estimated delivery times:

United Kingdom: 4–9 working days
Europe: 4–9 working days
United States: 4–9 working days

Please note that delivery times may vary during busy periods, high demand, or public holidays.

Orders are usually dispatched within 2–4 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched. Please check your SPAM/junk mailbox in case the email has landed there.

If you can't find your dispatch email or think you have deleted it, contact us at hello@fuzzyfurball.com and we can let you know in real time where your order is.

When you receive your dispatch email, in most cases it will be included. If not, you can email us at hello@fuzzyfurball.com for a tracking update.

Please allow 1–2 working days for the tracking to be updated in the carrier's system.

Use your tracking number on our Track Order page.

It's quite possible that our email ended up in your SPAM/JUNK folder, so please check there.

If you still can't find the email and would like it resent, please let us know.

We ship worldwide with free shipping for all orders with us!

NOTE: any international custom charges that are incurred are liable with you

If your product is damaged, please take photos and send them to us at hello@fuzzyfurball.com.

We will either provide a replacement free of charge or a full refund.

We always do our best to cancel your order, but if your order has already been dispatched or processed, we cannot cancel it.

If you want to change your order, please contact us as soon as possible. We will do our best to accommodate any changes if your order has not yet been dispatched.

If your order has already been dispatched, we will not be able to amend the order, but we are always happy to receive a return if you wish to do so.

If you have entered the wrong delivery address for your order, please contact us as soon as possible. If your order has not yet been dispatched or processed, we can easily update your delivery address.

If the order has already been dispatched or processed, there is unfortunately nothing we can do.

You can request a return within 30 days of delivery. Most unused pet accessories can be returned in their original packaging. Supplements normally need their original seal, but the FreshFang guarantee also covers opened and tried tubs, including the 3- and 5-tub bundles.

Email hello@fuzzyfurball.com with your order number or proof of purchase for instructions. For guarantee returns, you cover return postage and original shipping charges are non-refundable. See our full returns policy.

We’re headquartered in London, UK, with warehouse partners in both the US and China.

Depending on current stock availability and your delivery location, your order may be shipped from the warehouse best suited to get it to you as quickly as possible.

We ship from different warehouses based on stock and location, so some items might reach you sooner than others. Don’t worry, all your items are on their way!

You can reach us anytime via our Contact page. Just fill in the form or email us directly on hello@fuzzyfurball.com — we’re always happy to help.

We respond to all messages within 24-48 hours excluding weekends and holidays.

Most questions are answered even sooner!