Fuzzy Furball Return & Refund Policy

You have 30 days from the date your order is delivered to request a return. The return conditions depend on the product. Most pet products can be returned unused, and selected supplements, including FreshFang, come with a money-back guarantee that lets your pet try them first.

Pet accessories and everyday products

You can return an unused pet product within 30 days of delivery. Please send it back clean, in its original packaging, and with any tags, accessories and parts it came with. You’ll need your order number or proof of purchase.

Pet supplements and consumables

You can return supplements, treats and other consumables within 30 days of delivery if they are unopened and their original seal is intact. If the product page offers a satisfaction guarantee, the terms of that guarantee apply to opened products.

FreshFang 30-Day Money-Back Guarantee. We're sure your little furball will love FreshFang, but if for some reason you’re unhappy with it, email us within 30 days of delivery for a refund of the full product price you paid. This covers single tubs, 3-tub bundles and 5-tub bundles, including promotional bundle prices. You cover return postage, and original shipping charges are non-refundable.

How to start a return

Email hello@fuzzyfurball.com with your order number or proof of purchase and the item you’d like to return. For a bundle, tell us which bundle you purchased so we can give you the correct return instructions.

We’ll reply with the return address and instructions. Please wait for our reply before posting anything, and use the address we provide. For standard returns, you’re responsible for return postage. Original shipping charges are non-refundable.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or you receive the wrong product, email us with your order number, a description of the issue and a photo if possible. We’ll review it and explain the next steps for a replacement or refund. This applies to sale items too.

Sale items and exclusions

Standard returns are available on regular-priced products. Sale items are eligible for a refund if they arrive damaged, defective or incorrect, or if they’re covered by an advertised money-back guarantee such as FreshFang’s.

Gift cards and digital downloads are non-returnable. For hygiene reasons, we can’t accept standard returns of used oral-care, grooming or sanitary items. Outside an advertised guarantee, we may reduce or decline a refund if an item comes back used, damaged after delivery or missing parts.

Refunds and exchanges

Once we receive and inspect your return, we’ll email you the outcome. Approved refunds go back to the original payment method. Your bank or card provider may take a few business days to show the credit. If it still hasn’t appeared after you’ve checked with your provider, email us and we’ll help you trace it.

We offer exchanges for defective or damaged items. If your order was marked as a gift at checkout, an approved return may be issued as gift credit. Otherwise, the refund goes to the original purchaser.